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October 13, 2025 |
Issue: Online
According to recent research, pet owner satisfaction with veterinary care is most influenced by connection, communication and trust. The satisfaction increases significantly when technology tools, such as texting, apps and telehealth, are used in addition to traditional communication channels.
The Pet Health Challenges Study, conducted by the Human Animal Bond Research Institute in partnership with Chewy Health, was based on a survey of more than 2,000 U.S. cat and dog owners.
The survey also revealed that the human-animal bond is stronger than ever, with 97% of pet owners saying their pet is a member of the family and 77% considering their pet their best friend. Most participants (90%) said pets have helped improve their mental or physical health.
Despite feeling close to their pets, 74% of owners said at least one aspect of pet care was “very” or “extremely” challenging. Notable challenges identified include:
“This research opens up a host of opportunities for veterinary teams to connect more deeply with pet owners,” said Chewy Health President Mita Malhotra.
Additional key findings included:
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Satisfaction With Veterinary Care Increases With Technology Use – Today's Veterinary Business
