Steering $10 Trillion Daily: JPM Payments' Global Head of Technology on payments, AI, and leadership – Tearsheet

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Payments is an industry that rarely stands still, and Sri Shivananda has spent enough time in its trenches to know how fast the ground can shift. Now Global Head of Payments Technology at J.P. Morgan Payments, his reflections on leadership and innovation cut through the usual hype.

Shivananda’s career – from PayPal and eBay to one of the world’s largest banks – gives him a long view of how payments and its underlying tech have evolved. What he’s watching closely today: how real-time payments are setting new expectations, how AI is starting to reconfigure workflows, and why building inclusive teams matters if any of that is going to work at scale.

Here’s my full conversation with him on what it takes to build in a rapidly evolving landscape.



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